Returns and refunds

Return Policy & exchanges

Before your order is shipped, you may request a refund or exchange it for another item.
After the item has been shipped, returns or exchanges are only possible if the buyer covers all shipping costs, as these are non-recoverable expenses for me. I sincerely hope for your understanding, and if you have any questions or concerns about your order, please don’t hesitate to reach out. I’ll be happy to help.
If your item arrives damaged, please contact me within 48 hours and provide a photo of the damage. I will gladly assist you in resolving the issue
Please kindly note that shipping costs are non-refundable if a package is returned due to an incorrect address provided by the customer or if it is returned because it was not collected. I always keep track of shipments and will notify you by email when your package is ready for collection or if a delivery attempt was unsuccessful. I sincerely appreciate your understanding!