Production Time
The production time for an order containing 1-3 figurines is 7-10 business days. For orders containing 4 or more items, the production time is 10 or more business days.
Delivery & Shipping
- Shipping from Italy.
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Delivery time:
Italy: 7-14 days.
Europe EU & non EU: 14-25 days.
United States, Canada: 25-35 days.
Everywhere else: 35-45 days.
- Standard shipping includes a tracking number, which I will provide to you on the day your package is sent.
- Please note: Small packages (1-2 items) will require a signature upon delivery to ensure safe receipt.
- I carefully inspect each item before shipping and take extra care to package it securely, ensuring it arrives safely to you.
- Customers are responsible for providing a complete and accurate shipping address.
- Customers are responsible for any customs duties or import taxes that may apply in their country.
- I kindly ask for your understanding that I cannot be held responsible for delays caused by customs processes.
Return Policy & exchanges
- I do not accept returns or exchanges, but I’m always happy to help with any questions or concerns. If you face any issues, please feel free to contact me, and I’ll do my best to find a solution!*
- If your item does arrive damaged, please get in touch with me within 48 hours, providing a photo of the damage, and I will gladly assist you in resolving the issue.
- Shipping costs are non-refundable if a package is returned due to an incorrect address provided by the customer.
- Please note: If a package is returned to me due to non-collection, the shipping costs cannot be refunded, as they are non-recoverable expenses. Thank you for your understanding!
Cancellations
- You can cancel your order within 3 days of purchase. After this period, cancellations are no longer possible as I may have already started preparing your item.
Privacy Policy
Terms of Use
*For any inquiries, feel free to reach out to me via contact form. I will respond as soon as possible.